Terms of Service
These terms govern your use of Thugiltex services and establish the legal framework for our business relationship.
Last updated: December 2024
Fair Terms
Balanced terms that protect both parties
Clear Rights
Your rights and responsibilities clearly defined
Important Info
Key terms you should know before ordering
By accessing our website, requesting quotes, or placing orders with Thugiltex, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, customers, and others who access or use our services.
Thugiltex is a garments manufacturing and export company based in Tirupur, Tamil Nadu, India. We specialize in premium quality garments for global export markets.
Company Details:
Thugiltex
123 Export Street, Tirupur, Tamil Nadu 641601, India
Email: info@thugiltex.com
Phone: +91-9876543210
Thugiltex provides the following services:
- Custom garment manufacturing and production
- Private label and OEM services
- Design and printing services
- Quality control and inspection
- Export logistics and shipping
- Sample development and approval
Quotation Requests
- All quotations are valid for 30 days from the date of issue
- Prices are subject to change based on material costs and specifications
- Minimum order quantities apply to all products
Order Confirmation
- Orders are confirmed only upon receipt of signed purchase order and advance payment
- Sample approval is required before bulk production begins
- Production timelines start from the date of sample approval and advance payment
Pricing
- All prices are quoted in USD unless otherwise specified
- Prices are FOB Tirupur unless otherwise agreed
- Additional charges may apply for special requirements or rush orders
Payment Terms
- 50% advance payment required to start production
- Balance 50% payment before shipment
- Payments accepted via bank transfer, LC, or other agreed methods
- Late payment charges may apply for overdue amounts
We are committed to maintaining high quality standards in all our products:
- All products are manufactured according to approved samples and specifications
- Quality control inspections are conducted at various stages of production
- International quality standards and certifications are maintained
- Any quality issues must be reported within 7 days of delivery
- We reserve the right to make minor variations that do not affect the overall quality
Delivery Terms
- Delivery timelines are estimates and may vary due to unforeseen circumstances
- Risk of loss transfers to buyer upon delivery to shipping carrier
- Shipping costs are additional unless otherwise specified
Export Documentation
- We provide all necessary export documentation
- Import duties and taxes are buyer's responsibility
- Customs clearance assistance available upon request
Intellectual property rights are important to both parties:
- Customer-provided designs and trademarks remain the property of the customer
- We will not reproduce customer designs for other parties without permission
- Our manufacturing processes and techniques remain our proprietary information
- Any infringement claims must be resolved by the customer
- We reserve the right to showcase our work for marketing purposes (with permission)
Our liability is limited as follows:
- Total liability shall not exceed the value of the specific order in question
- We are not liable for indirect, consequential, or punitive damages
- Force majeure events (natural disasters, government actions, etc.) excuse performance
- Claims must be made within 30 days of delivery
- Our liability is limited to replacement or refund of defective products
Order Cancellation
- Orders can be cancelled before production starts with 25% cancellation fee
- Orders cannot be cancelled once production has commenced
- Custom orders are non-cancellable and non-refundable
Returns
- Returns accepted only for manufacturing defects
- Return requests must be made within 7 days of delivery
- Return shipping costs are buyer's responsibility unless defective
- Custom products are not returnable unless defective
We respect the confidentiality of our business relationships:
- Customer information and designs are kept confidential
- We will not disclose pricing or business terms to third parties
- Non-disclosure agreements available upon request
- Employee access to confidential information is restricted
These terms are governed by Indian law:
- These terms are governed by the laws of India
- Disputes shall be resolved through arbitration in Tirupur, Tamil Nadu
- Courts in Tirupur have exclusive jurisdiction
- Mediation is preferred before formal legal proceedings
We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our services after changes constitutes acceptance of the new terms. For significant changes, we will provide reasonable notice to existing customers.
For questions about these terms or our services, please contact us:
Thugiltex Legal Department
123 Export Street
Tirupur, Tamil Nadu 641601
India